|
|
 |
|
The Expert IT Customer
Organisations that are expert customers of IT
known how to shape, source and exploit IT as an integral part of achieving
their strategies and business plans.
There are six capability areas that need IT expertise integral to them.
The primary reason for having a corporate strategy for IT is to apply a common
'promise' and a consistent set of principles across these areas.
The six areas areas as follows:
 |
Corporate Strategy |
|
|
Business Investments
(in Business Units, and in Change) |
|
|
Management Framework |
|
|
Total Enterprise
Architecture |
|
|
Sourcing Strategy |
|
|
Research and Development |
As organisations integrate their
IT-specific capabilities into their wider business equivalents, they often
discover that the IT-specific capability is the more mature of the two.
This can especially be true in the areas of Investments in Change, Total
Enterprise Architecture and Sourcing Strategy. In these circumstances,
the organisation can exploit knowledge and experience built up around IT to
enhance its overall business capabilities.
The Five Star Expert Customer of IT
Organisations can explore their status as a customer of IT using the following
five-star assessment. How true is each of these statements? Score your
organisation out of ten.
|
